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Items in the ASRS can be ordered online through the UBC Library catalogue. For more information, please see the Instructions for Ordering & Retrieving Materials from the ASRS. Online requesting is only available to patrons with valid UBC Library cards. Students, faculty and staff can also place an order using their CWL (campus-wide login).

Items can also be ordered in person at the Irving K. Barber Learning Centre circulation desk. This is the only option for patrons who do not hold a valid UBC Library card.

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Items requested from the ASRS are held for four days.

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ASRS is an abbreviation for Automated Storage and Retrieval System. Located in the Irving K. Barber Learning Centre, this system provides automated retrieval of books and other items stored in optimal conditions for their preservation. For more information please visit: Instructions for Ordering & Retrieving Materials from the ASRS.

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Currently, items ordered from the ASRS can only be picked up from the circulation desk at the Irving K. Barber Learning Centre. When ordering ASRS items online through the UBC Library catalogue, please select "I.K. Barber Circulation" as the pick-up location.

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There is no notification for pick up of ASRS items at present. Items will normally be available at the Irving K. Barber Learning Centre circulation desk within five minutes and will be held for 4 days.

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"An institutional repository (IR) is a digital collection of a university's intellectual output. Institutional repositories centralize, preserve, and make accessible the knowledge generated by academic institutions." (Canadian Association of Research Libraries) In addition to materials like preprints and postprints of academic journal articles, other items such as theses, dissertations, departmental publications, technical reports, bulletins, conference proceedings, course notes and other learning objects may be deposited into an IR. University administrative documents are also eligible.

For more information please visit: cIRcle Frequently Asked questions.

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cIRcle is the University of British Columbia's digital archive for research and teaching materials created by the UBC community and its partners. Materials in cIRcle are openly accessible to anyone on the web, have persistent URLs, and will be preserved for future generations. Contributions to cIRcle are entirely voluntary.

cIRcle's main goals are:

• to showcase UBC's intellectual output by making the research carried out at UBC freely accessible;
• to support the teaching, learning, and research activities on campus.

cIRcle uses the DSpace open source software developed collaboratively by MIT and Hewlett Packard, and maintained by the DSpace Foundation.

For more information please visit: cIRcle Frequently Asked questions.

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UBC Library provides instructional workshops for those new to RefWorks. More information about these workshops, including a link to an online registration form, is available at the RefWorks at UBC Library - Help/FAQs page or the Library's Calendar of Events.

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UBC Library has prepared an in-depth website on academic integrity & plagiarism called the Academic Integrity Resource Centre, designed to help students learn about academic integrity, what constitutes plagiarism, and how to avoid it. The site includes links to style guides, sample citation styles, and examples of how to incorporate secondary information into term papers.

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RefWorks can be accessed through the UBC Library website, either through the RefWorks at UBC Library page or via the Online Indexes and Databases page, which provides an alphabetical list of the Indexes and Databases available through UBC Library. RefWorks at UBC Library is hosted on a Canadian server. UBC members must access RefWorks from the links listed above, or directly from https://refworks.scholarsportal.info/Refworks/.

RefWorks is provided at no charge to all current students, staff and faculty at UBC. Please ensure you access RefWorks from a campus-connected computer (either working on campus, or using a VPN or proxy server.)

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Preparing a properly formatted bibliography can seem daunting at first but there are tools available to make the task a little easier.

RefWorks, a Web-based bibliography and database manager, lets you create a personal database of citations and inserts references for you as you write. RefWorks will create and format your bibliography in a variety of styles including APA, Chicago, MLA, Turabian and more. From the Library's homepage, go to eResources and select RefWorks from the drop-down menu.

The Library also has a number of online guides to help you with citing sources:

• Citation Style Guides
• Citation Style Guides for the Life Sciences
• Citing Government Publications
• Getting Started with APA
• Getting Started with MLA

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Academic Integrity Resource Centre explains what plagiarism is and how to avoid it as a student. It also includes a number of links to online plagiarism resources.

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RefWorks is a Web-based bibliographic citation manager that enables users to create their own personal database of references by importing citations from other online databases, such as Academic Search Premier, Web of Science, the UBC Library catalogue and many others. The references can then be formatted into footnotes and bibliographies for papers. RefWorks is freely available to UBC students, faculty and staff.

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For further information on RefWorks, such as creating an account, how to import, output or share citations, further help and FAQs, please visit the RefWorks at UBC Library page.

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To contact a subject librarian, click the orange Ask Us button on any library page. Then click on the Subject Librarian link under "Specialized Help."

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There are many classes and workshops at UBC Library designed to improve your knowledge and use of the Library's vast collection of resources. Students, staff and faculty can sign up to attend anything from "Learn it all in a day" sessions to subject-specific research tutorials. These sessions take place on a regular basis throughout the year. To find a list of workshops, click Workshops on the blue navigation bar on the Library's website. This will take you to the Library Calendar of Events.

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UBC Library offers a variety of online tutorials to help you become more familiar with the Library and some of its specialized resources. These online tutorials are available 24/7, so you can use them whenever is best for you. To find a list of online tutorials, choose Instruction on the blue navigation bar of the Library's website. Click on Instruction Centre.

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Subject librarians serve as the primary liaison between the Library and specific academic departments on campus. Subject librarians provide skilled reference assistance, collection development services and instructional support to faculty. They are available to work closely with faculty to assist in course planning and ensure that the Library is aware of new research and learning priorities. Subject librarians can also:

• attend departmental meetings
• provide research advisory services
• present research methodologies and information sources at graduate student seminars
• collaborate with faculty to provide discipline-specific information sessions

To find your subject librarian, click the orange Ask Us button on any library page. Then click the Subject Librarian link under "specialized help."

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The Library is a strong supporter of problem-based and inquiry-based learning and can help you develop effective research assignments. Subject librarians can provide your students with classes on research techniques specific to your discipline. Our objective, in partnership with faculty, is to help students learn to recognize when information is needed and acquire the ability to locate, evaluate and effectively use this information. The Library provides classes on:

• researching specific class assignments
• finding relevant article indexes
• searching full-text ejournals and other databases
• locating information sources for specific disciplines

For more information and/or to set up a class please contact your Subject Librarian.

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In addition to customized instruction for particular courses, the Library offers a variety of workshops on topics including searching the UBC Library website, finding articles and using the Internet for research. In addition, specialized workshops are designed to meet the research needs of distinct groups such as First Nations students, graduate students and mature students.

To find a list of available workshops, click Workshops on the blue navigation bar on the Library's website. This will take you to the Library Calendar of Events.

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You can connect to UBC Library's online catalogue as well as to our extensive collection of electronic information resources from any computer in the world via the Internet. To get to these resources at home or elsewhere beyond campus, you must set your Web browser to connect through UBC's virtual private network (VPN) or the Library's proxy server. Instructions for configuring Web browsers are posted on the UBC Library website at www.library.ubc.ca/home/proxyinfo.

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Please call the Library Systems Help Desk at (604) 822-6275.

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With the appropriate ID, you can apply for temporary (one day) guest access. Guest access allows you to log on to our Library computers, search the catalogue and databases, and access Internet and Microsoft Office.

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Internet access ports (a wired network connection) can be found at the following branch locations:

David Lam Library (main level), Koerner Library (mainly level 1), Law Library (all levels), UBC Library at Robson Square, St. Paul's Hospital Library and Woodward Biomedical Library (basement).

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You can connect to the Internet using wireless access from most areas of the UBC campus. For information on connecting to the wireless network, go to www.it.ubc.ca/internet/wireless.html.

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It may be that the electronic resource is restricted. Access to most e-resources on the UBC Library website is limited by license agreements with the resource providers. UBC students, faculty and staff can access licensed Library e-resources (ejournals, ebooks, indexes & databases, etc.) from off-campus computers via:

• UBC IT VPN (Virtual Private Network)
• Library Proxy Server
• UBC IT Rewriting Proxy Server (requires Campus-Wide Login)

For more information , please see our Remote Access: VPN / Proxy Page.

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All branches have a duplexing copier with a document feeder. All Library print stations support duplex printing.

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A UBC Library print/copy card is a "debit" card for the Library's copiers and printers. You can buy cards in almost every UBC library from either a card vending machine or from the circulation desk. There is a $1.00 refundable deposit for the card. Once you have purchased the card, you can add money. With your card, the cost for copying/printing is 7 cents per page for black and white and 40 cents per page for colour.

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The short answer: with a UBC Library print/copy card, available from vending machines and/or circulation desks at all UBC Libraries. The cost for copying/printing is 7 cents per page for black and white and 40 cents per page for colour.

For the long answer (including locations of colour/oversize copiers, where to get transparencies for overhead projectors made, etc.) please visit: Guide to UBC Library Copy Services.

Copiers that accept coins are located in the David Lam and Music Libraries. When you use coins the cost is 25 cents per copy.

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Acrobat Reader may stall when trying to print a very large file. After clicking on PRINT in Acrobat Reader, go to PRINT RANGE, and print only pages 1-2, 3-4, etc., until you've printed the entire document.

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Public Scanners in UBC Library Irving K. Barber Learning Centre's Chapman Learning Commons has scanning capability via 2 (Mac Stations 241M & 242M) of their 4 Bookable Mac multimedia workstations. There is more information about this at the Chapman Learning Commons.

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For information about copyright, including UBC's agreement with Access Copyright, which extends what can be copied legally under the Copyright Act, visit UBC Library's copyright webpage.

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Items from UBC Vancouver can be borrowed via DocDel (Document Delivery) by patrons from the UBC Okanagan Campus and vice versa. There is no charge to UBC students, faculty and staff for materials delivered between these two campuses by DocDel. For more on DocDel, please see UBC Library Document Delivery Service.

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As long as no one else has made a request for the materials you have borrowed from the Library, you can renew them. This can be done online through My Library Account from the Library's homepage, in person at the Library, or by telephone at 604-822-2883 or 604-822-3115. For Okanagan Library, call 250-807-9107.

If you want a Library item that is currently signed out you can place a recall on it. This prevents the current borrower from renewing the item. Requests can be made online through the Library catalogue or in-person at any circulation desk.

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Faculty members can keep books for the academic term (at Education, faculty can keep books for four weeks; at hospital libraries, faculty can keep books for two weeks; and at Okanagan, faculty can keep books for 8 weeks). Loans are subject to early recall if requested by another borrower.

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Library privileges are different for students, faculty, staff, and community borrowers. To find out loan periods specific to your library status, check out 'Loan Periods' on the UBC Library Loans Regulation web page.

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Undergraduate students at UBC can keep Library books for two weeks. Most of the Library's journals and all of its reference books are for use in the Library only and may not be borrowed. Library loan regulations are on the Web at http://www.library.ubc.ca/home/about/borrower/loan-reg.html.

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There is no limit for students, staff or faculty; you can sign out as many books as you need. For most community borrowers, there is a 50-item limit, with some groups within this category having lower limits.

To make sure that your books are all renewed and that called-in materials are returned in time, you can register for email notification by filling out the Online Form for Email Notification.

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Check that you have the correct call number and that you are looking in the correct branch or division. If the status of the item is "returned" it's been recently returned to the Library. Check the reshelving trucks and the Sorting & Shelving area of the owning Library. Still can't find your book? Place a TRACE at the Circulation Desk in the appropriate branch and the Library will search for it for you. Items are "traced" at least once a week and many are found on the first search. When your trace is found, you'll be notified. Your book will then be held for four days. If an item has not been found after being traced for three months, it's declared "missing."

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Not necessarily. Faculty and students can borrow course reserve materials, which are kept in the reserve collections at the respective UBC Library branches. These items have a shorter loan period; either two hours or one- and three-day loans (the loan period will be marked on the item). Normally, these items are shelved in the reserve collection because they are required reading for specific classes and the instructor has placed the item on short-term loan to ensure access for all their students.

Please note that reserve materials cannot be borrowed by staff or community borrowers.

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A call number is like an address: a code providing information about the book and where to find it in the Library. UBC Library uses the Library of Congress Classification system: a combination of letters and numbers that group materials by subject. Each book in the Library's collection has an unique call number. But books on the same subject have similar call numbers. Call numbers appear in the Library's catalogue of holdings and are labelled onto the spines of books. To find a section of books on the same subject, you might be able to note down just the first part of the call number of one relevant book. To find one particular book, you need to note the entire call number.

In the catalogue, read call numbers from left to right.
PS 351.5 .A23 P68 1999

In the stacks, read call numbers from top to bottom.
PS
351.5
A23
P68
1999

How to Read a Call Number:

PS - Read in alphabetical order, single letters come before double letters: P comes before PS
351.5 - Read this number as a whole number: 351.5 comes before 3450
.A23 - Next, find your letter, then treat this number as a decimal: .A23 comes after .A154 and before .A3
P68 - Other letter/number lines, also treat as decimals: P68 comes after P441 and before P7
1999 - Year of publication files in date order: 1999 is before 2000

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The loan regulations for UBC Okanagan Library materials may differ from other UBC Library locations. For further information, please see the UBC Library Loan Regulations page.

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Multiple Item Status: The item has more than one status code attached to it. Contact the holding library for assistance.

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Available: The item is in the Library and can be borrowed.

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The InterLibrary Loan (ILL) Borrowing service is designed to complement the holdings of the UBC Library by allowing patrons to receive books, journal articles, theses etc. which are not owned by UBC. The ILL Lending service delivers materials from the UBC collection to libraries throughout North America and around the world.

For more information, contact ILL Borrowing at 604-822-2274, ILL Lending at 604-822-6596, or visit the ILL website.

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As a UBC student, you are able to borrow items at most other Canadian university libraries. All you need is a COPPUL (Council of Prairie and Pacific University Libraries) card, which you can get from the circulation desk at Koerner Library. When you go to the library of another university, take your COPPUL card to the library cards desk. They will issue you a library card for their library. More information about borrowing materials at other universities can be found in the My Library Account section of the Library's website under Reciprocal Borrowing.

Remember, before going to the library of another university with your COPPUL card, it's a good idea to phone ahead for information about the library's borrowing privileges, hours of opening and whether they charge fees for any of their services.

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If the item that you need from the Library is on loan, you can place an online recall request on that item. If an item is on the hold shelf for another patron, you will not be able to place a request on the item until the patron has signed it out.

Requests cannot be placed on course reserve items.

Please also note that requests cannot be made for non-loan materials such as journals and reference books.

To request materials from the ASRS, please see Instructions for Ordering & Retrieving Materials from the ASRS.

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Resources beyond UBC

CISTI (Canada Institute for Scientific and Technical Information) provides do-it-yourself document ordering for science, engineering and health science materials not available at UBC Library. Access CISTI orders through the Library's website under Indexes & Databases. The cost of this service is paid by the Library.

CRL (The Center for Research Libraries) has an extensive collection that includes foreign newspapers and dissertations, microfilms of primary documents, microfilm collections of Middle Eastern, Slavic, East European, African, South Asian, South East Asian and Latin American materials. Access CRL's catalogue through the Library's website under Find and then Catalogues of Other Libraries. Items may be ordered through InterLibrary Loan.

InterLibrary Loans If UBC Library doesn't have what you're after, you can try borrowing from another library through the interlibrary loan service. Most libraries won't lend items like reference books, rare books, high-use books, journals and newspapers through interlibrary loan. Journal articles and pages from reference books are sent as photocopies. For faculty, staff or students, there is no charge for this service as the Library picks up the cost. You will find InterLibrary Loan under Find ... Books or Journals on the Library website's homepage.

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Very soon, if you ask for RUSH CATALOGUING. If the item you want does NOT have a call number, then go to the Circulation Desk in the appropriate UBC Library branch and request that the cataloguing for an item be rushed. The Circulation staff there will have it catalogued and ready to borrow within a few days.

If the item already has a call number, it means it's already on its way and cannot be rushed any further. However, if you notice that the "in process" date is more than two weeks old, then look for the book on the shelves or ask at the Circulation Desk of the appropriate branch for assistance.

If you do not ask for rush cataloguing on items without a call number, processing may take longer.

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Lost or Missing: Unfortunately, this means the item is not available. Another Library branch may have a copy, or you may need an Interlibrary Loan.

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Due: The item is on loan and due back in the Library on the date shown.

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In Process: The item has been received by the Library from the publisher or supplier and is "in the process" of being made shelf-ready.

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Recalled and On loan - requests: The item is signed out and has been requested by another borrower. You can request the item as well if you wish.

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Withdrawn: The Library no longer owns this item. If you want a copy, fill out an interlibrary loan form.

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In Transit: The item is on its way back to its home branch from another branch.

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On Order: The item has been ordered by the Library but has not yet been received.

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Document delivery is a service through which Library staff gather UBC Library materials for UBC Library cardholders. Materials include books and up to 30 pages of a book, article or similar item. For UBC students, staff and faculty, there is no charge for this service if delivery is between UBC campus (Point Grey, Robson Square, UBC Okanagan or the teaching hospitals - Hamber, Biomedical Branch or St.Paul's). For delivery on the same campus or to other locations, there is a charge. For community cardholders, charges apply for all transactions regardless of location. For more information, please check the website at www.library.ubc.ca/home/docdel.html or phone (604) 822-6596.

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UBC Library welcomes monetary donations as well as gifts-in-kind that fall within the scope of its collecting activities. Please contact us if you wish to donate or if you have a collection of books or journals, manuscripts, research papers or subscriptions that you think would be of value to the Library. The decision to accept a gift-in-kind is based upon the existing collections and the demands, present and future, of the University's teaching and research programs.

Please contact your subject librarian for more information, or contact the UBC Library Development Office by phone at (604) 827-4112 or by email at library.development@ubc.ca.

Additional information on donating to UBC Library can be found online at:

• Ways of Giving
• Donation FAQ

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There is a tremendous amount of free access government information available on the Internet. A good place to start is the Government Publications website, whose pages provide guidance on finding Web and print resources, such as Statistics Canada, the Census of Canada, the United Nations and more. They also list various important indexes, databases and digital collections. There you will also find a link to the Library's database GovInfo, which contains thousands of links to important government websites, statistical series, reports and programmes.

The "Research Guides" page lists a number of online guides to help you get started on your research.

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We have comprehensive collections for British Columbia, the Canadian federal government (including Statistics Canada) and the United Nations. The Library has standing "depository" arrangements with these agencies to supply important documents and publications. The Library also has extensive collections from International Organizations (IGOs) such as the World Bank, OECD, International Monetary Fund, European Union; and from the United States and Britain. There are also many indexes, databases and digital collections available for your research. Ask for help at the Koerner Library reference desk on Level 2.

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Almost, but not quite. Between 1 a.m. and 5 a.m. on Sunday mornings Borrower Services are not available, as we do weekly file back-up.

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UBC Library has many Library locations, each with its own hours. To check the open hours for any branch, you can go to the UBC Library website and select Branches from the top menu bar where you will find a link to branch hours. You can also check the signs posted in each Library, pick up a bookmark with the hours of the Library branches listed (available at most Library circulation desks) or call the UBC Library information line at (604) 822-6375.

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For a number of years the Library counted the people who came into the Library branches after exams were over. Building occupancy was found to be extremely low: lower than at any other time during the year. The same was true of the number of books borrowed. When the Library was faced with difficult choices about how to meet budget requirements, it consulted with the Library Advisory Committees for each subject discipline. Their advice was unanimous. "Have staff provide services and shelve books at times when many people are using the libraries. Do not try to stay open during the holidays when few people are on campus."

In order to facilitate access, no loans are due during the holiday closure. Normal one-week, three-day, one-day and two-hour loan items that would be due during the holiday period are extended. They are due on the first day of classes in January. Some Library Use Only materials may also be borrowed. Ask at the appropriate Library service desk.

Except for one to two days when the Library performs regular database upgrade and maintenance, complete access to all online resources continues.

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The UBC reading rooms are separate from the UBC Library and their material is not included in the Library catalogue. Generally, they are maintained by individual departments on campus providing specialized and/or subject-specific resources. For more information about Reading Rooms, choose Branches on the blue navigation bar on the Library's website. Click on Branches & Divisions and then click the Reading Rooms link on the right-hand side of the screen.

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The Library offers a number of locations for group study sessions.

This website has the most up-to-date information on group study space in Libraries on the UBC Vancouver campus.

UBC Okanagan Library has study rooms on floor 2 which can be booked in advance using the Online Room Booking software.

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The Library provides a number of areas for silent/quiet study.

David Lam Library
The entire North and East perimeters on Level 1
The entire South and West perimeters, and the Northwest half of the North perimeter on Level 2

Education Library
On the west side of the bookstacks, on both the main and lower floor.

Irving K. Barber Learning Centre Quiet study areas include the Ridington Reading Room (north end of levels 3 and 4), the Nass Reading Room (south end of level 4) and most study areas in the North Wing bookstacks.
The Musqueam Reading Room (room 455) is a designated silent study area.

Koerner Library
Very Silent Study area on Level 1
Silent study on all floors(Carrels)

Woodward Library
Silent study in the basement and on floors 2 and 3.

Xwi7xwa
Silent study on main floor at the back and between the stacks.

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MacMillan Library's services and collections have been relocated. Land and Food Systems and Forestry have been relocated to Woodward Library. Landscape Architecture has been relocated to Art + Architecture + Planning, UBC Library at the Irving K. Barber Learning Centre. Wood Science has been relocated to the Science and Engineering Library at the Irving K. Barber Learning Centre.

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Math Library's services and collections have been relocated to the Science & Engineering Library, located on Level 4 of the Irving K. Barber Learning Centre.

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Yes. Please read the following policy for more information: Food and Drink Policy

Purpose: To ensure the protection and preservation of library material, equipment, and furnishings, and to provide a comfortable and appealing environment for all library users.

The Library permits food and drink, within reason, to be consumed at study tables and carrels. Library staff members reserve the right to determine which food and drink items are acceptable within the libraries on campus. Certain libraries and collections are areas where food and drink are not allowed. Look for posted signs to identify these spaces.

Acceptable: " Drinks that are in spill-proof containers " Snack foods that do not disturb those around you " NOTE: library staff will respond to complaints from other patrons regarding disruptive food consumption

Not acceptable: " Open drink containers " Foods that may disturb others around you (hot meals, messy, smelly, loud, or known to cause severe allergic reactions)

PLEASE BE CONSIDERATE: Use appropriate trash receptacles for cleaning up after yourself. Please deposit recyclable beverage containers into the nearest recycling bin.

May 2007

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Follow the instructions in How to Apply for Student Assistant Positions in the Library. (NOTE: This is a PDF file, viewable on all UBC Library computers. Download Adobe Acrobat Reader for your home computer, for free, at www.adobe.com.)

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Laptops can be borrowed at the circulation desks in the David Lam, Koerner, Woodward Biomedical libraries, the Irving K. Barber Learning Center, and the Library at UBC Okanagan. To borrow a laptop, you must provide a current piece of photo identification and a UBC/Library card. You will be asked to sign a Laptop Borrower Agreement, which includes the Laptop Lending Policy. Advance booking is available at Woodward Library only, up to three times per term/per person.

Please refer to the Loaner Laptop Common Q&As (PDF, 240KB) for more information.

UBC IT provides information on Internet Access Ports on campus for laptops.

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The term microform refers to material that has been reproduced in miniature on film, either as microfiche (sheets) or microfilm reels. This format requires special machines for viewing and copying. UBC Library's microform collection includes newspapers, government publications, UBC theses, and rare or historical books. The Journals and Microforms section of Koerner Library (Level 2) contains more than four million items on various types of microform. There are several printing machines you can use to make photocopies, as well as some newer machines that you can use to scan and download as PDF files. There are staff trained to help you find and reproduce microform materials at the Journals and Microforms desk on Level 2 of Koerner Library.

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Search the Library Catalogue to find materials in all/any of the UBC Library branches. The catalogue tells you whether the item you want is currently available, which branch it is located in and where to find it on the shelves. In the Catalogue, you will find records for:

• Books
• Videorecordings/DVDs
• Journal titles (but not articles)
• Electronic books
• Government publications
• Maps
• Sound recordings
• Microfiche To search the UBC Library catalogue, choose Catalogues on the blue navigation bar on the Library's website. Click on The UBC Library Catalogue.

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Ask us anything! We are here to help you find whatever you need. Many students ask for help when researching their term papers or when they need information related to specific assignments, course readings or discussions. Reference desk staff are trained to help you search for and locate the most appropriate resources for your subject area using the catalogue, article indexes and the Web.

Sample questions:

• Can you help me find information on an organism for my Biology 140 assignment?
• I'm writing an essay about single mothers in British Columbia. Can you help me find some statistics?
• I need to find information about a private company. Where should I look?

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Most Library locations are fully accessible to people with disabilities. If you have a disability, you may want to get an Enhanced Services Library card. To obtain this card, visit the Disability Resource Centre in Brock Hall at 1874 East Mall or send an email to disability.resource@ubc.ca. You can also call the Centre at (604) 822-5844. For more information, visit the Access & Diversity website.

With your Enhanced Services Library card you are eligible for the following staff-assisted services:

- Catalogue assistance
- Book/journal retrieval
- Photocopying
- Browsing assistance
- Irving K. Barber Learning Centre wayfinding/accompanying

Access and equipment information:

- Maps displaying wheelchair access to all branches are available at www.library.ubc.ca/home/access.
- Video players displaying closed captions are located in the David Lam, Education and Koerner libraries.
- The Crane Resource Centre and Library includes technical resources for people who are blind, visually impaired or print handicapped. Though not a branch of UBC Library, access to the UBC Library catalogue is available at the Centre, which is located in Brock Hall at 1874 East Mall. For more information call (604) 822-6111.

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Read the Library's handout Theses and Dissertations: Frequently Asked Questions.
For information about submitting theses, see Master's and Doctoral Thesis Preparation and Submission.

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Not all course texts will be available at the Library. To locate available copies conduct a search in the UBC Library catalogue by the author or title of the book. Keep in mind that the instructor often wants you to use a specific edition, so check the year of publication and edition number in the item record to be certain that you have the right edition. You may also find that the instructor has placed copies in the Course Reserve section. Check the location entry to see exactly where the items are located in the branch.

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The Library encourages faculty requests for new Library materials to support their research and teaching. We work closely with faculty members and branch library advisory committees to balance acquisition priorities. Please contact the appropriate branch or division head for details on how to submit requests, to learn more about our collection development activities or to involve Library staff in program and course development. To submit an online request for material, please visit: Suggest a Book.

To strengthen our ability to meet your collection requirements, the Library is involved in several initiatives to expand funding opportunities and alternatives. These include collaborating with faculty members on alternative forms of scholarly publishing as well as membership in SPARC (Scholarly Publishing and Academic Resources Coalition) and BioMed Central.

Involving the Library when planning new programs and courses will aid us considerably in meeting your collection needs and those of your students in these programs.

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As a faculty member, you can arrange for an authorization card to be issued to a research assistant, research collaborator or secretary. This enables them to check out materials and handle other Library functions under your name. You are responsible for any material borrowed. Authorization Cards must be renewed at the end of winter term in April or summer term in August.
Application forms are available at www.library.ubc.ca/home/faculty.html. Further information can be obtained by calling Koerner Library at (604) 822-3869.

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You can get email notification reminders for:

loans that are overdue or have been recalled by other borrowers

requests you have placed that can be picked up

fines or other charges that you owe

courtesy reminders of items due in three days (course reserves excepted) Just complete the Registration Form For Email Notification.

N.B. This is only available to patrons with a valid UBC Library card.

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There are various ways to pay your fines. First, if you are a UBC student, you can pay your fines online, by credit card or bank transfer, through the Student Service Centre. Once in the Student Service Centre, click on My Financial Account and follow the instructions for payment of Library fines.

All patrons may pay their fines in person at any of the following UBC Library branches: Koerner, Education, Irving K. Barber Learning Centre, Robson Square, Okanagan, Woodward, Biomedical Branch, St. Paul's or Hamber.

You can also pay fines by mail or telephone.

More information, including payment methods, mailing addresses and contact phone numbers, is provided in the UBC Library Loan Regulations.

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Go to the Campus-Wide Login (CWL) website and follow the instructions to sign up.

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All current UBC students, faculty, emeritus, staff and retired staff are eligible for a UBCcard . UBCcards are available from the UBC Carding Office located in the UBC Bookstore in Vancouver and UBC Card Services in Kelowna. For more information please visit: http://www.ubccard.ubc.ca. UBC Alumni are entitled to community borrower privileges through the free Alumni Association A Card. For more information please visit: Services for You - Alumni.

People unaffiliated with UBC who wish to borrow books or use fee-based Library services such as interlibrary loan or document delivery can obtain a Community Borrower Card. For more information please visit: Services for You - Visitors & Community Users.

For more detailed information please visit: How to Get a Library Card.

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The Library will notify you that an item you requested has been returned ONLY IF you have registered for email notification. Otherwise there is no notification. You can get more information about registering for email notification here. If you do not register for email notification, you must connect to My Library Account to find out if a book you have requested is in. If the item is waiting for you, you'll see a pickup date. You can also connect to the email notification registration form available on My Library Account.

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It's important to ALWAYS log out from Library computers. You don't want the next person to be able to use your Library card barcode and PIN. To log out:

Click on the CLOSE button in the top right corner of the browser, or

Click on the red "Log Off" button (if available)

NB: do NOT click on the MINIMIZE button. This does not log you out.

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Your UBC/Library card barcode and PIN provide access to some library services and help you manage your library account.
BARCODE: Your Library card barcode is the number beginning with 29424 on the BACK of your UBC/Library card. Use the entire number and omit spaces. If you are a distance education student who cannot come to campus, your barcode will be emailed to you. See the UBCCard website for more information.

PIN: Your initial PIN is the LAST five digits of your barcode number.

FOR SECURITY REASONS, YOU NEED TO CHANGE THIS PIN.

You will be prompted to change your PIN after 7 days via email or when signing on at a workstation located in a Library on campus for the first time. You can also change your pin at any time by clicking on My Library Account.

Select Library Catalogue System My Account.

You'll be prompted to log in using your CWL or UBC Card barcode and pin.

Log in.

Click on Change PIN.

Enter your current PIN followed by your new PIN.

Confirm the new PIN, then click on Submit.

If you forget your pin, you can reset it from the Library Home page "Forgot your pin?".

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Remember, you're responsible for anything borrowed on your card. So if you lose your card be sure to notify the appropriate authority.

If your card was issued at the UBC carding office, contact the carding office via their email forms from their webpage at www.ubccard.ubc.ca

If your card was issued at the Library, contact the circulation desk staff in Koerner Library right away at (604) 822-2406.

For the UBC Okanagan campus, call (250) 807-9107.

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My Library Account is a useful online tool for managing your Library activities. You can use My Library Account for:

- Renewing items
- Tracking your UBC requests
- Tracking your Library fines
- Tracking your Document Delivery and InterLibrary Loan requests
- Changing your UBC/Library card PIN

Through My Library Account you can also sign up for automatic email notification and courtesy reminders for:

- Items you have on loan that are overdue or have been requested by other borrowers
- Items you have requested that are ready for pick up
- End-of-term notice of all fines that you owe
- A reminder of items due in three days
Our due date email reminder is a handy service ... but be sure to make a note of your due dates somewhere else in case of email service interruptions.

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Please try again later. This statement typically means that this particular database has a limit to the number of users who can log into the database at the same time. If you have tried to access the database at different times in the day and you still receive this statement, please report the problem to Technical Assistance, indicating how often you have tried to get in, and we'll investigate further: http://www.library.ubc.ca/home/forms/technical-form.html

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Many journals are available in both print and electronic formats. The term ejournals is used to refer to the electronic format. When looking for a particular journal, choose Journals on the blue navigation bar on the Library's website. Click on Print & Electronic Journals. On this page, you can browse an A-Z list or search by journal title.

To access ejournals from off-campus, please follow the links from How to ... Connect from home on the Library's homepage.

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Indexes and Databases can be searched to find journal articles, theses or research reports. UBC Library subscribes to hundreds of different Indexes and Databases and they are divided generally by format (journal articles, newspapers, theses, etc.) or subject area/discipline (Biology, Political Science, etc.). When looking for a particular Index or Database, choose e-Resources on the blue navigation bar on the Library's website. Click on Indexes & Databases. On this page, you can browse an A-Z list or search by title.

If you are unsure which Index or Database is most appropriate for your topic, use a Subject Guide. Subject Guides list relevant Indexes and Databases, reference material and websites for specific subject areas.

Some of the most frequently used databases at UBC include Academic Search Complete, Web of Science, Medline, PsycInfo, and LexisNexis Academic.

Use the How to Find Articles guide to learn more about how to search for articles using an Index or Database.

To access Indexes and Databases from off-campus, please follow the links from How to ... Connect from home on the Library's homepage.

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UBC eLink provides a direct approach to locating the full text from the Library's collection of electronic databases and indexes, and tells you whether the full text is online or in print. In most indexes and databases you will see the eLink icon next to a citation. Clicking on the icon will open a link to the full-text article, when it exists. Although there may be variation due to vendor constraints, the eLink icon will generally look like this:

Click on the icon and a window will open entitled UBC eLinks for this Citation containing a "menu" of links. The links can include any of the following:

• Link to the full text for the article
• Link to the abstract for the article
• Link to the table of contents for a journal issue
• Check for holdings in the UBC Library catalogue

For more information, go to What is UBC eLink?

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All UBC students, staff and faculty have access to UBC Library resources. If you are having difficulty accessing any e-resources, please contact your nearest branch.

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Head to the Library catalogue and perform a Course Reserve Search. If you have specific information on the material, course or your instructor's name, follow these simple procedures:

• Specific book/article
  
  In the UBC Library catalogue, select Title.
  For a book chapter, first try the chapter title. If unsuccessful, try the book title.
  
  
• Course name/instructor's name
  
  In the UBC Library catalogue, select Course Reserve.
  Search by Instructor or course name.
  
  
• Electronic course reserves
  In the UBC Library catalogue, select Course Reserve.
  Scroll down (if necessary) to Online Course Material search and enter the course's four letter code (eg. ANTH) and number.

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Course reserve materials are items that instructors have asked the Library to set aside for short-term loan to students. To get a course reserve item, go to the course reserve area of the Library branch where it is held. Loan periods

Books	3 days, 1 day, 2 hours	Some branches do not offer all loan periods.
Articles	2 hours	Or 'Library Use Only.'

Borrowing privileges are limited to UBC students and faculty. Extended loans MAY be allowed when readings are not in high demand, e.g. during the summer, if not required for summer courses.

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At the request of a faculty member, the Library places required course readings on two-hour, one-day or three-day loan to ensure that students have access to limited materials. To place a book or article on reserve, please advise the relevant branch two to three months in advance by completing the following online request form: Course Reserve Book Request.

For more information on Course Reserve Services, please go to http://www.library.ubc.ca/home/reserve.html

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Most Library computers are equipped with Microsoft Word, Excel and Powerpoint. The Chapman Learning Commons is one of the biggest locations. For other locations, visit our Computer & Study Support Facilities page.

Most faculty computer labs have word processing software.

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UBC provides a wide range of services to support the development of study and research skills:

Student Success is a series of workshops that puts UBC's many services and programs at your fingertips. Visit the Study & Research Skills page to learn about workshops for improving skills such as note-taking, exam preparation and time management.

UBC Library also offers a series of workshops for improving your research skills. Visit our online Calendar of Events for more information.

Finally, during peak term paper times, a Research Rescue service is offered in the Chapman Learning Commons that offers peer-to-peer assignment and information literacy counselling for UBC students. Visit the Chapman Learning Commons website for more information.

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Please visit the Library's How to Find Articles guide. For information about scholarly articles and how to find them please visit: Characteristics of Scholarly and Popular Writing (pdf).

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Take a look at this online guide: Finding the Right Information Sources For a Literature Review.

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To get a head start on your research in a specific area, start with the Library's Subject Guides. These guides have been developed for all major subject areas and will help you find books, journal articles and other information sources for your topic. You will find Subject Guides in the Subject Resources section of the Library's homepage. If you're looking for specialized help with a research project, don't be shy about asking one of the Library's subject librarians. Subject librarians are available for consultation by phone, email or appointment and can point you to some of the best resources for your area of study.

For a list of UBC's subject librarians choose Ask Us on the blue navigation bar on the Library's website. Click on Find a Subject Librarian.

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Librarians at UBC Library are assigned responsibility for specific subject areas. These librarians meet with faculty, purchase materials and offer library instruction sessions using the resources available in that subject area. If you're looking for specialized help with a research project, don't be shy about asking one of the Library's subject librarians. Subject librarians are available for consultation by phone, email or appointment and can point you to some of the best resources for your area of study.

For a list of UBC's subject librarians choose Ask Us on the blue navigation bar on the Library's website. Click on Find a Subject Librarian.

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Working on your research from home and need some help? Use AskAway to chat live with a librarian, search the Library's electronic resources together and even get advice on how to improve your web search! The introductory screen will guide you through the process of asking your question and chatting with a librarian. For current service hours and to learn more about the service, look for the AskAway logo on the library web site.

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Many instuctors who maintain a course webpage or website include exams from previous years on their websites. If your course has a webpage, check there first.

UBC Library does not keep old exams, except for exams from the Faculty of Law. Exams from the previous three years are available in the Reserve Room at the Law Library and through the Law Library's web page under EXAMS (http://www.library.ubc.ca/law/exams/examlist.html).

For a list of sources of additional sources for old exams, visit the Chapman Learning Commons website.

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The UBC Writing Centre offers non-credit courses to help students improve their skills in writing for academic, technical and research purposes.

In addition, UBC Writing Centre tutors are available for drop-in help in the Chapman Learning Commons during the Fall & Winter terms. Visit the Chapman Learning Commons Tutoring page for more information.

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Examination locations and times are posted on the Web and are usually more current than the paper listings. Check under Quicklinks on the Student Service Centre website.

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Hospital staff who are employed by and work on site at BC Children's, BC Women's, St. Paul's, Vancouver General or UBC Hospitals are eligible for a free UBC Affiliated Hospital Staff library card. The card provides the following library services:

Borrowing of books from any UBC library branch, with the exception of course reserve items and some videos

UBC Document Delivery and Interlibrary Loan requests

Access to UBC licensed resources from workstations within the Library (does not include remote access to UBC licensed resources)

Cards are issued at: Biomedical Branch Library, Hamber Library, St. Paul's Hospital Library, or Woodward Library. A valid hospital photo ID is required. The card must be renewed on an annual basis at the end of August.

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If you are working with a UBC faculty member as a research assistant, research collaborator or secretarial staff, you can apply for a Faculty Authorization card. Have the faculty member complete the form and bring it along with photo ID to your local hospital branch library (Biomedical Branch Library, Hamber Library, St. Paul's Hospital Library) to obtain a card. The Faculty Authorization card provides the user with full library services, including remote access to UBC licensed resources.

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The Electronic Health Library of BC (e-HLbc) is a consortium formed to provide province-wide access to selected online health knowledge resources (eg. MEDLINE, CINAHL, PsycINFO, EBM Reviews (including Cochrane Database of Systematic Reviews), as well as to many full-text journals).
The vision of e-HLbc is to provide the entire British Columbia academic and health care community with province-wide, consistent, high quality, cost-effective, equitable and easily accessible health library resources that will support and improve practice, education and research. Health care professionals, students, teachers and researchers of member organizations have unrestricted access to e-HLbc resources. Member organizations include all publicly funded BC post-secondary institutions providing health education, the BC Ministry of Health, the Ministry of Children and Family Development, all BC Health Authorities and the College of Physicians and Surgeons of BC.

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The Electronic Health Library of British Columbia (e-HLbc) provides access to online health library resources to staff at all BC health authorities in support of practice, education and research.
e-HLbc provides access to databases such as MEDLINE, CINAHL, PsycINFO, EBM Reviews (including Cochrane Database of Systematic Reviews), as well as to many full-text journals. Remote access is available. More information for UBC affiliated hospital staff can be obtained by contacting your representative.

Online tutorials and help sheets on the use of the databases are available from the e-HLbc Training site.

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Please contact Circulation at 250-807-9107.

More information can be found in the Guide to Library Services for People Unaffiliated with UBC .

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The U card, the official card for UBC Okanagan students, faculty and staff, is also the Library card.

This card is available from Student Services on the 2nd floor of the UNC.

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You can limit your search in the UBC Library catalogue to items only at the UBC Okanagan Library by clicking on Catalogue on the UBC Library home page. Once in the catalogue search page, select Okanagan Library from the "At this Location" drop down box.

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More information about UBC Okanagan Library, including hours, contact information, interlibrary loan and the Learning Commons can be found at the UBC Okanagan Library website.

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A comprehensive list of UBC building and classroom codes is available on the Student Services website.

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The AMS Safewalk is a free, student-run service of co-ed two-person teams that will meet you and walk or cycle with you to any destination on the UBC campus.

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UBC Food Services operates a number of cafeterias and restaurants on campus. On the UBC Food Services website, choose Locations and Hours in the Quicklinks menu to see a complete list. Also, the Alma Mater Society operates many food and beverage businesses in the Student Union Building.

Koerner's Pub, located in the Thea Koerner House, is owned and operated by the UBC Graduate Student Society.

Finally, there are restaurants, cafes and stores in the Village on University Boulevard.

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The U-Pass, a public transit pass for students, is available at the Carding Office in the UBC Bookstore. You will need your UBCcard, also available at the Carding Office, before you get your U-Pass. If you already have your UBCcard, are registered for classes and have a Canadian address, your U-Pass will be mailed to you.

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Video players displaying closed captions are located in the Education, Koerner, and David Lam libraries.

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To be used in a classroom or other public place, a video or DVD needs non-theatrical public performance rights. Most of the videos/DVDs owned by UBC or other B.C. post-secondary libaries have non-theatrical public performance rights. Those items without public performance rights are labelled as home use only: not for use in the classroom or other public place. Most videos/DVDs from public libraries, video stores or personal collections cannot be used in the classroom. UBC has negotiated a feature film public performance licence with Audio Ciné and Criterion Pictures. This licence allows all members of the University community to show home-use versions of feature films distributed by these two companies at the University for educational purposes. For further information, or to book a video or film, please visit www.library.ubc.ca/home/about/services/gtvid.html.

Alternatively, you may contact the Media Booking Office using phone or email:

UBC Vancouver tel: (604) 822-8685
email: mediabkg@interchange.ubc.ca

UBC Okanagan tel: (250) 807-9116
email: media.ok@ubc.ca

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For information on booking films, videos and DVDs for viewing at UBC Vancouver, please see the Guide to Videos, Films and DVDs. UBC Okanagan Library patrons should contact UBC Okanagan Library Media Bookings at media.ok@ubc.ca.

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You can request videos from more than 55,000 titles that are listed in the ELN Media Catalogue, which is accessible through the list of Indexes and Databases on the Library's homepage. ELN Media is a union database of media holdings of B.C.'s post-secondary libraries and the Advanced Education Media Acquisitions Centre. For further information, or to book a video or film, please visit UBC Library's Guide to Videos, Films and DVDs.

Alternatively, you may contact the Media Booking Offices using phone or email: UBC Vancouver
tel: (604) 822-8685
email: mediabkg@interchange.ubc.ca
UBC Okanagan
tel: (250) 807-9116
email: media.ok@ubc.ca

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The majority of DVDs and videos at UBC Library are available at the Walter C. Koerner Library, the Education Library and the Woodward Library. These items can be located by searching the UBC Library catalogue. For information on how to search the catalogue for these materials, please see the Guide to Videos, Films and DVDs .

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To find out how to locate recordings at UBC Library, as well as the location of listening facilities, follow the instructions in How to Find Recordings or Guide to Wilson Recordings Collection. (NOTE: This is a PDF file, viewable on all UBC Library computers. Download Adobe Acrobat Reader for your home computer for free, at http://www.adobe.com).

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If only part of the screen prints:

WebCT and Vista use frames. In order to print the content you can click anywhere in the frame you want to print, and then go to File->Print on the browser's toolbar.

If you keep printing a blank page:

Some WebCT or Vista course content (e.g. Java applets) cannot be printed from the Library's print stations. Contact your instructor for assistance.

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Please visit the e-Learning Website.